★★★★★
“Kigali Serena Hotel
I recently visited Kigali Serena Hotel, and I honestly loved everything about the experience — especially the food. The buffet there is absolutely amazing. There’s such a wide variety of dishes, from local flavors to international cuisine, and everything tasted fresh and perfectly prepared. Every time I went back for another plate, I found something new and delicious to try.
What I loved most is how well organized and beautifully presented the buffet was. The desserts were also a highlight — so many sweet options, and each one looked as good as it tasted. You can really tell they focus on quality and presentation.
And the view? Love, love, love it. The hotel has such a beautiful setting, especially overlooking the pool area. It feels peaceful, elegant, and relaxing. Sitting there enjoying good food while looking at that stunning view just makes the whole experience feel luxurious.
Overall, Kigali Serena Hotel is definitely one of my favorite places for a buffet in Kigali. Amazing food, beautiful views, and such a classy atmosphere. I’ll definitely be going back again.”
Li Lin Sonia · 2 months ago
★★★★★
“had an amazing experience at Kivu Serena Hotel. From the warm and professional service to the beautiful lakefront setting, everything was exceptional.
The boat experience on Lake Kivu was unforgettable and perfectly organized. The room was spacious, clean, and very comfortable, with stunning views. Breakfast was fresh, varied, and absolutely delicious.
Truly a perfect place for relaxation, leisure, or business. Highly recommended!”
NDAYISHIMIYE Kevin Faustin · 2 months ago
★★★★★
“Kigali Serena Hotel is a 5-star luxury hotel located in the heart of Kigali, known for its blend of modern comfort and Rwandan cultural style. Its design features local art, a beautiful granite-columned atrium, and warm, elegant interiors. The hotel offers around 148 rooms and suites, all equipped with essentials like air-conditioning, free WiFi, flat-screen TVs, minibars, and comfortable bathrooms. Many rooms overlook the pool or lush gardens, creating a calm atmosphere despite being in the city center.
Guests can dine at the Milima Restaurant, which serves buffet and à-la-carte meals, or relax at Sokoni Café & Bar, a casual spot near the pool. The hotel’s outdoor swimming pool is surrounded by tropical gardens, offering a peaceful place to unwind. Its Maisha Spa and Health Club provides massages, beauty treatments, and a well-equipped gym for fitness lovers.
Kigali Serena is also a major conference destination, featuring meeting rooms, a large ballroom, and a 500-seat auditorium, making it popular for business events. Overall, it’s ideal for travelers who want luxury, convenience, and a touch of Rwandan culture all in one comfortable and secure environment.”
INGERI TRESOR · 5 months ago
★★★★★
“Fantastic Stay At Serena Kigali!
The hotel is beautifully decorated, with interiors that are a pleasure to the eyes. Its location is excellent, the rooms are wide and elegant, and the atmosphere is calm and serene. The staff were warm and welcoming, and Jackson at the breakfast restaurant offered outstanding service that made mornings special.
It was truly a fantastic stay, and I look forward to coming back.”
AHMED ABDULLAHI MOHAMED · 7 months ago
★★★★★
“I stayed at Kigali Serena Hotel during my visit and found it to be a comfortable, elegant property that lives up to its reputation. The location is excellent — close to key parts of the city yet calm and secure. The lobby and pool area have a pleasant, welcoming vibe, and the staff are consistently courteous and responsive. The breakfast buffet had good variety, and the rooms were well-maintained, with everything working smoothly.
That said, it’s more of a classic five-star experience than a modern one — so if you’re expecting something very contemporary or boutique, you might find it slightly conventional. It’s also on the pricier side, but the service quality and overall atmosphere make it worthwhile for business travellers or anyone looking for a relaxed, dependable stay in Kigali.”
Robin Keshaw · 6 months ago