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âUnlike other Simba locations, the customer care in this cafĂ© section is very poor. My food seemed pre-made, was served lukewarm and probably microwaved.
When I pointed this out, the supervisor showed a total lack of professionalism: no apology, no solution, and zero interest in customer satisfaction.
Itâs a shame because the waiters are honest and hardworking, but they are let down by their management.
If youâre used to the usual Simba standard, youâll be disappointed here.â
Odette Ndikumagenge · 2 months ago
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âI chose this building to open Syrian Arts Gallery, a space dedicated to showcasing contemporary Syrian art. The building is clean, well-organized, and surrounded by modern shops and offices. It has a vibrant yet calm atmosphere, making it an ideal environment for artistic and cultural activities. Iâm very pleased with my decision, as it provides a refined location to present Syrian art to the public.â
Yousef ALHESWANI · 6 months ago
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âBoth of my sisters became sick after drinking their smoothies. My family also went for a meal there, they ordered chips and their chips came cold. Unacceptable service. Will not be returning.â
anita kigenza · 2 months ago
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âDespite its dim lighting, Simba is packed with nearly everything youâd need foodâwise in Rwanda itâs full of products. Expect a practical rather than cozy atmosphere, yet convenience and wide selection make it a solid grocery option.â
MUHOZA Rene · 7 months ago
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âRude ! just so rude!!!. as a manager you donât have to be rude to customers who are asking when you are restocking âjambo smoothie strawsâ which is your brand by the way by a âso whatâ well even a big company no matter how big can face a downfall.â
Aimee Belise Nyinawumuntu · 10 months ago