New Impala Hotel

“Extremely poor behaviour from the owner. He was asking more money than it is shown in the app. My colleagues booked the room for 20$ and he offered us the same room with 40$. When I referred it, he started shouting.”

“We park in front because we stay in our motorhome. Friendly staff and they were so kind to give us access to a room to use the shower and toilet. At no cost. The location is also perfect because you are right in town. If you need to go further get a ride from right in front of the hotel.”

“We were there for two nights, no hot water most of the time, no water pressure at the shower, we had to sit down on the floor of the bath for having some decent pressure. WiFi didn't work properly. We had a huge hole on the roof of the bathroom. No Jacuzzi, no shampoo, and no two bathrooms as they say on the description, no kitchen available for guests, simply it doesn't exist like the same happen with the Jacuzzi. We paid a high prize for many services that we didn't have. The staff didn't do anything to solve any issue. Definitely I never ever would come back, I prefer to sleep in the car....”

“Overpriced for the quality of the rooms. Manager raised the prices due to high demand in Kigali. Very dark and not so clean. Avoid”

“The best hotel, restaurant and bar in downtown of Kigali! Good and fast service in an awesome music mood”