Bank of Kigali is a service located in Gacuriro, Kigali.
“How is it that your system for transferring money from bank to mobile money is not working from Saturday to Monday ? This is causing serious inconvenience to us as customers and making situations even more difficult Additionally, you do not have a free customer support line, and even the available phone numbers are very difficult to get through calls are rarely picked up Please address these issues urgently, as they are affecting your customers.”
“I went to Remera branch, and I was ignored multiple times. I came to ask for a new credit card but left without it after 1 hour of waiting despite there being few customers to serve.”
“On holiday from the UK and went to withdraw cash at the ATM. Tried both my visa debit and credit cards several times and would not work. Went inside and queued for 15 minutes only to be told to join a different queue to see someone else. Another ten minutes and they said to see another person but I needed my passport which I didn’t think to bring as I was using the ATM. Found out there was another bank just along from BK next to the forex and their ATM worked with my visa debit card no problem.”
“The worse service ever security people talking badly and so rude to clients your are the biggest bank but not the only ones. Bk Bank Giporoso Branch”
“Kigali's leading bank requires at least two or three visits and a 30-minute wait just to process a single transaction. It's disappointing that the service remains the same for years, with no room for improvement.”
