NCBA Bank

“A friend recommended this bank to me, and it turned out to be a wonderful experience. The services are excellent, and the staff perform their duties with great professionalism and a warm welcome. As an interior designer, I was impressed by the unique layout of the branch, which gives you the feeling of being at home rather than in a bank. The circular seating around the column adds a touch of warmth and comfort, unlike the usual rows of chairs commonly found in traditional banks.”

“I have had an excellent experience with NCBA Bank. Their customer service is always professional, efficient, and friendly. The staff goes above and beyond to ensure all my banking needs are met promptly. I also appreciate the convenience of their online and mobile banking platforms, which are user-friendly and reliable. NCBA Bank truly stands out for its commitment to customer satisfaction. Highly recommended!”

“NCBA Bank Rwanda provides great service with friendly staff and easy-to-use tools like their mobile app. They make banking simple and convenient. I highly recommend NCBA Bank to anyone looking for a reliable, forward thinking banking partner. Keep up the great work, NCBA 😊”

“This bank is an embarrassment and cannot be trusted!!! Go to I&M bank upstairs which is far more professional and efficient. First time in my life where a bank has failed to pay interests for my fixed term deposit account! Back in April - my fixed term deposit account matured and they did not pay interest. After many back and forth they paid it and claimed it was an 'IT glitch'. Upon my complaint - the truth was that their staff was careless, lazy and did not care to do their job properly. Since then the bank did not take the matter seriously and refused to answer my emails. Despite emails / messages to their Head of Customer Relations, Christine Teta, who ignored my complaint which HIGHLIGHTS THE IGNORANCE culture of the company. They want to cover up their laziness and always give the easier answer rather than focusing on the customers. Perhaps Acting CEO Nicholas N. Musyoka can answer???”

“But we have bad service for NCBA mobile app I have question since one month please make your system”