Lemigo Hotel

“Really nice place, staff are very friendly, place is clean, music coming on at the appropriate times and level. Would definitely recommend visiting if you are around. My pictures of the food are not the best due to my eating habits. Rooms are really nice and spacious. Great value for money.”

“I had my clothing item stolen from my room. Customer service is lacking, you call reception and they always say they will call you back but don't. Staff don't seem to know their own policies. Lift wasn't working most of the time. Update to Lemigo response: Your "investigation" won't help me at this point when I have left the country. The incident was handled poorly when I reported it there so I have no confidence in your investigation. When I initially reported the matter to the front desk, I was told I physically to get police approval before I can see footage. I asked the front desk why they didn't inform me of this when I initially requested footage he said he wasn't aware yet he's been working there for a number of years. When I went back to the manager the next day, all of a sudden I was shown the footage however it was not complete. One wonders if these weren't delay tatics. This casts doubt on the legitimacy of the so called "footage" I was shown. Furthermore, your staff didn't call me back when I had enquiries, which forced me to physically go to reception to follow up (mind you the lifts were not working). This defeats the purpose of having a phone in the rooms. The experience left a bitter taste in my mouth as a first time visitor to your hotel, such that I will not be returning.”

“Best hotel experience! The staff is amazing! There was a big event in Kigali that had them packed and it still felt like you were the only one there! The massages next to the pool are awesome! The food was great and Sandra the server is for sure one to request if possible! Would for sure stay again! Oh and breakfast omelettes were great!”

“Well ,git there quite lateyet was welcome with exquite dinner around 10 pm.. impressiv,.their quite warm and friendly.staff ready to go out if their way to help. I give it to them.Hospitality pet excellence. It's about 15 to 20 minutes from the Airport.”

“I was placed here by an airline after issues with a flight delay. All I can say is I am so pleased. Spotless rooms. Incredible and friendly staff. Efficiency and quality is the name of the game. Well done and thank you! Beautiful views of the town from the room. 10/5 stars! Thank you!”