Kigali natural hair salon

“Most terrible salon experience! Beware! This new A&B Kigali natural hair salon is not the actual Kigali Natural hair salon! I suspect most of the positive reviews are for the old page. Including mine left below here for reference. The old nice one is on third floor but they are on second. Went there mistaking it for the original . What was done was super unprofessional and a whole odyssey ! First after a long unnecessary wait, my hair was straightened to the point of damage despite my protest. My desired hairstyle has been achieved before without straightening and in the end we had to curl it up again to achieve the look. Then despite posted prices in the salon, they attempted to rip us off at the end charging more than double the actual tariff. The whole thing took about 4-5 hours with deplorable results. Beyond this, after the unnerving situation trying to pay at the end, we forgot our laptop and a top I had to wear the next day, we suspect they knowingly omitted to hand it to us but we at first gave them the benefit of the doubt. As soon as we realized, we called them and they assured us to check in the morning for it. They lied on the phone that morning, assuring us they were checking every corner and not finding anything. We listened to our gut and sent a guy there to verify. He found the salon closed! He waited for the first person to show up, who at first refused him entry to check and only allowed on threat of police being alerted. Our top and laptop were safe and sound inside! So thankful we got our stuff back. These are highly unprofessional and a band of thieves. Stay away. Original review for Kigali Natural Hair : Super gentle with natural hair. I have a very sensitive scalp and they were very gentle yet thorough. Great pricing as well.”

“I spent 5 hours in this place for a simple hairstyle. 5 different people worked on my head and no follow up with whatever they were doing...one would do one thing then forget about me working on an other client then an other one would take over etc they were using same materials on all clients from one an other without cleaning them despite covid regulations and normal hygiene. I will never go back:(”

“I went there to wash and straighten my hair. The staff are very rude & it feels like they didn't want to do the job and my hair looked fat from straighten by the time he had fi doing it. Never going back again to this hair. Customer service od zero! Avoid this place!”

“Best place in Kigali for your natural hair of any kind. Super service. Great experience. I keep going back!!”

“They are excellent with natural hair but they have long waiting lines”