“Most terrible salon experience! Beware! This new A&B Kigali natural hair salon is not the actual Kigali Natural hair salon! I suspect most of the positive reviews are for the old page. Including mine left below here for reference. The old nice one is on third floor but they are on second. Went there mistaking it for the original . What was done was super unprofessional and a whole odyssey ! First after a long unnecessary wait, my hair was straightened to the point of damage despite my protest. My desired hairstyle has been achieved before without straightening and in the end we had to curl it up again to achieve the look. Then despite posted prices in the salon, they attempted to rip us off at the end charging more than double the actual tariff. The whole thing took about 4-5 hours with deplorable results. Beyond this, after the unnerving situation trying to pay at the end, we forgot our laptop and a top I had to wear the next day, we suspect they knowingly omitted to hand it to us but we at first gave them the benefit of the doubt. As soon as we realized, we called them and they assured us to check in the morning for it. They lied on the phone that morning, assuring us they were checking every corner and not finding anything. We listened to our gut and sent a guy there to verify. He found the salon closed! He waited for the first person to show up, who at first refused him entry to check and only allowed on threat of police being alerted. Our top and laptop were safe and sound inside! So thankful we got our stuff back. These are highly unprofessional and a band of thieves. Stay away. Original review for Kigali Natural Hair : Super gentle with natural hair. I have a very sensitive scalp and they were very gentle yet thorough. Great pricing as well.”

