BABYBOOM STORE KIGALI

“Let me start by saying—I have never encountered a store full of employees with such terrible attitudes in my life! Honestly, if I could give zero stars, I would. Yesterday, I went to your store in downtown Kigali, located in CHIC, to purchase a crib for my baby. One of your employees approached me with an attitude. When I asked for the price, she gave me the information, but her tone and behavior made it feel like she didn’t even want to sell to me—as if she assumed I couldn’t afford it. For context, I don’t live here, but I had already checked your products online/through Instagram. I then told her I wanted to send a picture to my husband so he could help me choose. She refused and said no pictures were allowed. I even showed her my baby and explained that I wanted to buy the crib and all the accessories that go with it. Instead of being helpful, she dismissively told me to “go check Instagram.” I left the store extremely disappointed. Your customer service is unacceptable. I understand that you’ve been in business for five years, but every customer interaction matters—and with that kind of treatment, you’ve lost me as a client.”

“I had such a wonderful experience at Baby Boom Shop Kigali (CHIC Mall). The staff made me feel valued as a client, and their customer care was truly outstanding. What impressed me most was the professionalism! Every question I had was answered with patience and clarity, and I could see how much effort they put into making sure clients are satisfied. They even give you advices about what you are unsure. The shop is beautifully arranged and the products for kids are not only high‑quality but also very charming. They combine excellent service with beautiful items and I would recommend them to any parent looking for the best for their children. Thank you for making my shopping experience so enjoyable! I will come again and again!”