Kigali Cakes Shop is a café located in Nyabugogo, Kigali.
“You did a great job Kigali Cakes shop. You impressed me with the way I ordered a cake and you did it quickly and efficiently. The bouquet of flowers was beautiful and the price was really good. You did a great job. Keep up the good service. What surprised me was that I got your number from the internet and called you right away. You served me quickly. It was really amazing.”
“I had an excellent experience with Kigali Cakes Shop. I placed an order from Uganda for delivery within Kigali, and the entire process was handled seamlessly and professionally. Communication was prompt, clear, and very reassuring throughout. The cake was beautifully designed, fresh, and exactly as requested. The Extras were equally impressive, making the surprise even more special and memorable. I appreciate their reliability and attention to detail. I highly recommend Kigali Cake Shop to anyone looking for quality products and dependable service, especially for long-distance orders.”
“TERRIBLE EXPERIENCE! I ordered two cakes from this business for the same occasion but to be delivered on seperate days, each time providing a photo reference and being assured they would look the same as the photo I provided. Unfortunately, both experiences were disappointing. The first cake arrived nearly an hour late and looked nothing like the photo I had shared — it appeared messy, unfinished, and very unprofessional. The second cake also arrived late and was delivered broken, making it effectively not the cake I ordered. To make matters worse, it was dry and lacked flavor. When I reached out to the owner to discuss the issue, they were unresponsive and repeatedly blamed the delivery driver. In my view, if delivery is part of the service, the company is responsible for ensuring the product arrives in good condition. Otherwise, I would have happily picked it up myself. I made several attempts to give them the opportunity to make things right, but they refused and never followed up. I won’t be ordering from them again and would strongly caution others before doing so.”
“Loved the cake, the communication for ordering and delivering was also at par and smooth. I would totally recommend them for anyone who need cakes in Kigali🎉”
“I ordered a cake online from Cake Shop and I was really impressed! The process was smooth and communication was clear. The cake was delivered on time and looked exactly like the pictures. It was fresh, beautifully decorated, and tasted amazing — soft and not too sweet, just how I like it. Everyone loved it. I highly recommend them for anyone looking for quality cakes and reliable service.”
